Privacy Notice


Mortgage Advice Bureau Limited. Registered Office: Capital House, Pride Place, Derby DE24 8QR. Registered in England Number: 3368205

 Mortgage Advice Bureau (Derby) Limited. Registered Office: Capital House, Pride Place, Derby DE24 8QR. Registered in England Number: 6003803

 Both companies known together in this document as “Mortgage Advice Bureau”, “we” and “us”

As the controller of your data, Mortgage Advice Bureau comply with Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR). This Privacy Policy details how Mortgage Advice Bureau processes your personal data.


The personal data we collect about you

Personal data collected, used, stored and transferred by us may include: 

  • Identity Data including forenames, last name, job title and business name

  • Contact Data including home address, email address and telephone numbers

  • Technical Data including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access the Mortgage Advice Bureau website

  • Profile and Usage Data including feedback and survey responses, dietary requirements, and how you use our website, products and services

  • Media Data specifically photographic and film images taken at the conference venue


How do we collect your personal data?

Personal data is collected by us using the following methods:  

  • Direct interactions by post, phone, email or otherwise when discussing your conference booking, processing Identity, Contact and Profile & Usage categories of personal data.

  • Third Parties by the use of photographers taking photographic images during the conference.

  • Automated technologies or interactions with our Conference website, by using the booking web form, processing Identity, Contact and Profile & Usage categories of personal data.


How do we use your personal data?

We use your personal data as follows, relying on the following lawful basis for processing:

  1. To process your conference registration, and support any other services associated with attending the conference

    Types of data:

    • Identity

    • Contact

    • Profile & Usage

    Lawful basis for processing:

    • Performance of a contract with you

  2. To assist with promoting and marketing the MAB conference via social media

    Types of data:

    • Media

    Lawful basis for processing:

    • Necessary for our legitimate interests (to market and promote the MAB conference)

  3. To use data analytics to improve our website and customer experiences

Types of data:

  • Technical

  • Profile & Usage

Lawful basis for processing:

  • Necessary for our legitimate interests (to analyse customer usage, update our website, to develop our business and to inform our marketing strategy)


We will only use your personal data for the purposes stated above, unless we reasonably consider that we need to use it for another reason and it is compatible with the original purpose. Please contact us for an explanation as to how any new processing compatible with the original purpose.


If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law

Change of purpose


We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated on 16th October 2018. Historic versions can be obtained by contacting us.

Changes to our Privacy Notice


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to only those Mortgage Advice Bureau staff, appointed representatives, advisers, business partners and suppliers who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.


We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Security


When using the Mortgage Advice Bureau website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.



Mortgage Advice Bureau website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Website Third-party links


Some of our external suppliers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.


We may also use specific contracts approved by the European Commission that provide the same level of protection for personal data as it has in the EEA.

Sharing of personal data outside of the European Economic Area


Personal data processed as part of your MAB conference registration will not be passed to any third-party organisation for marketing purposes, unless you consent to your data being shared with exhibitors (see Who we disclose personal data to section).

Marketing communications


Your personal data may be shared with third parties for the following purposes:

  1. External suppliers

    • Specialist IT system providers to facilitate the conference registration, administration and creation of delegate lists (Eventbrite), to provide you with information and the conference and your registration (Mailchimp), to facilitate services associated with the conference (Noodle Live) and to request feedback about the conference (Survey Monkey). It may also be necessary to share your personal information with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to Mortgage Advice Bureau.

  2. Exhibitors

    • With your consent (facilitated via the scanning of your conference badge by the exhibitor) your personal data may be shared with exhibitors for them to provide marketing and product information.

  3. Others

    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your personal data, and to use your personal data only in the course of providing such services and in accordance with Mortgage Advice Bureau instructions.

Who we disclose personal data to


We only retain your personal data for as long as necessary. The table below outlines how long data is retained, and depends on the reason the personal data is used for:

  • Conference registration information: one year

  • Photographs/film footage taken during the event: for the duration of the existence of the social media/website page

After these retention periods if there is no other requirement your personal data will either be securely deleted or anonymised so that it can be used for statistical purposes but without any method of identifying you individually.

How long is your personal data retained?


You have the right to:

  • Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data. This enables you to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data. This enables you to ask us to delete personal data where there is no good reason for us continuing to process it. You can also ask us to delete your personal data where you have successfully objected to the processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to delete the data for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Your legal rights regarding your personal data


If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, please contact the Information Security & Data Protection Manager by emailing or by writing to us. We will respond to you as soon as is possible. The length of time will depend on the type and complexity of the request, but you will receive a response no later than one month from the initial request.



If you are not satisfied with how the Mortgage Advice Bureau has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom.

What if I am still not satisfied?